FAQs


Where Do You Deliver?
We currently deliver exclusively to Lightwater addresses which have a GU18 postcode and Windlesham addresses with a GU20 postcode. 

How do I place an order?
You can place an order via. the website www.thefirstslice.net

What Is The Order and Delivery Schedule?
Orders placed by 3pm Thursday will be delivered on Saturday morning, usually between 11 a.m. and midday
Please contact orders@thefirstslice.net if you require a Saturday delivery slot outside standard delivery times or if you would like a delivery made on a different day of the week

What Are Your Minimum Order and Delivery Charges?
- The minimum order is £8 
- Delivery charge is £2.50
- Delivery is free for orders over £20 

Are your items made in a nut-free kitchen?
Our cakes are not made in a nut-free kitchen. They are made in an environment which handles nuts, dairy, gluten and other allergens. Although we take great care in preparing our products we cannot guarantee that they are free of any allergens. Therefore, unfortunately, if you have a severe allergy, it will not be safe to consume products from The First Slice bakery

Do you offer gluten-free cakes?
Yes. We offer two gluten-free cakes: carrot loaf cake and chocolate cake

Do you offer vegan cakes?
Unfortunately, we don't currently offer vegan cakes

Where Can I Check Allergens By Product?
The allergens contained in each product are set out on the individual product pages of the website. They are also set out on product packaging 

Why Might I See An Out Of Stock Message On The Site?
Should baking capacity be reached before the order deadline, for example in the run up to Christmas, products will be highlighted as out of stock to indicate that they have sold out for the next delivery date. Orders are fulfilled in order of receipt

What is your refund and complaint policy?
We always aim to provide high quality products and excellent customer service. However, should you have any concerns regarding your order, please let us know within 24 hours of delivery by contacting orders@thefirstslice.net  Refunds will be made for missing items or if significant, visible damage has been caused to the product before delivery. Refunds cannot be made for cakes damaged after customer receipt.